Bad automation traps people. Good systems know when to stop talking. A Messenger AI agent escalates early when nuance shows up, passing context forward so nobody has to repeat themselves. I’ve seen trust evaporate when handoffs fail. Exei treats escalation as intelligence, not failure. Conversations move forward instead of sideways. https://medium.com/@aidanbutler110/messenger-ai-agent-as-a-conversational-system-not-a-shortcut-0155af4b8c34