They're annoying, but generally harmless when don't get infected. They may think the therapist needs to be firm and tell customer how to behave. If that's to tough for you, try drinking the same in cherry juice. My little cocker spaniel, Chewy, has had his share of bad ear infection. https://lanecmvoc.madmouseblog.com/8734102/massage-your-drive-out-of-pain