These guiding rules are central to your ITIL 4 framework and characterize a shift towards a more adaptable, client-centric, and integrated method of IT service management compared to ITIL V3. ITIL 4 introduces 7 guiding rules to help IT pros adopt and adapt the framework to their certain organizational requirements: https://applyingitservicemanageme82008.blogdeazar.com/33532441/5-easy-facts-about-enterprise-service-management-esm-described