"Extending IT service management capabilities past engineering services to address business enterprise-centric use scenarios; controlling service demand from customers and supply by way of a widespread System, portal, and service catalog; and rushing up innovation and workflow automation through PaaS/very low-code progress tooling." - Charles Betz, Forrester ITSM processes are https://johnathandpvah.isblog.net/help-organizations-deliver-employee-services-an-overview-50519796